Frequently Asked Questions (FAQ)

Welcome to the Orange County Auto Parts FAQ page! Here, we’ve compiled answers to some of the most common questions we receive from our valued customers. If you have a question that isn’t addressed here, please don’t hesitate to reach out to our customer service team for assistance.

1. How do I place an order?

  • Placing an order is easy! Simply browse our website, add the desired items to your cart, proceed to checkout, and follow the prompts to complete your purchase. If you need assistance, our customer service team is here to help.

2. What payment methods do you accept?

  • We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment options. Your payment information is encrypted and secure.

3. Do you offer international shipping?

  • Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary based on the destination. Please note that customers are responsible for any applicable customs duties or taxes.

4. How can I track my order?

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package. Alternatively, you can contact our customer service team for assistance with tracking your order.

5. What is your return policy?

  • We want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, you may return it within 30 days of receipt for a refund or exchange, subject to our return policy terms and conditions. Please visit our Returns & Exchanges page for more information.

6. Are the products on your website genuine and high quality?

  • Absolutely! We take pride in offering only genuine, high-quality auto parts and accessories sourced from reputable manufacturers. We stand behind the quality of our products and strive to ensure your complete satisfaction with every purchase.

7. Do you offer installation services?

  • While we do not offer installation services directly, many of our products come with installation instructions, and we provide assistance and guidance to help you with the installation process. Additionally, we can recommend trusted local service providers for professional installation if needed.

8. How can I contact your customer service team?

  • You can reach our customer service team via email at [email protected], or through our live chat feature on our website. We’re here to assist you with any questions, concerns, or assistance you may need.

9. Do you offer discounts or promotions?

  • Yes, we occasionally offer discounts, promotions, and special offers to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and promotions.

10. Can I cancel or modify my order after it has been placed?

  • Once an order has been placed, it is processed promptly to ensure quick delivery. If you need to cancel or modify your order, please contact our customer service team as soon as possible, and we will do our best to accommodate your request, depending on the order status.

We hope this FAQ page has been helpful in addressing your questions. If you need further assistance or have additional inquiries, please don’t hesitate to reach out to us. Thank you for choosing Orange County Auto Parts!